Customer Excellence Associate - Lipe Ops

Drive operational efficiency through strategic use of tools and channels, ensuring compliance with area KPIs with traceability, order, and quality in each interaction. Accurately record all interactions and tasks assigned during the workday according to established protocols and processes. Provide effective, practical, and solution-oriented responses, focusing on exceeding user expectations in every contact.

Minimum 1 year of experience in customer service, call center, or complaint management. University student in the final cycles (preferably in Administration, Business, or related fields). Proactive and solution-oriented attitude, with a desire to drive change and results. Intermediate knowledge of Google Workspace tools and familiarity with platforms like Zendesk or similar.

Flexible work environment with a focus on growth and impact. The company offers a private health insurance plan fully covered, a monthly credit to test the Cabify app, and personal and professional development programs.