Analista de Prevençao a Fraudes Senior

Define, monitor, and analyze KPIs for SLA, productivity, and quality in the exchange operation. Manage dashboards and reports, proposing corrective actions based on data. Monitor the performance of operational partners (BPOs) to ensure adherence to SLAs. Identify opportunities for automation and AI in dispute processes to enhance efficiency.

Solid experience in Exchange and Fraud Prevention. Experience in managing KPIs and managerial reports. Advanced Office package skills, particularly in Excel (pivot tables, dashboards). Strong analytical thinking and communication skills.

The company offers a flexible work model that varies by function, with a preference for in-person interactions while allowing for flexibility and autonomy. Employees can expect a supportive work environment that values personal interactions.