Sr. Technical Support Engineer - CR

Provide phone/email/chat-based customer support to our growing customer base. Document case activities and interactions with clear and concise information. Strive to resolve customer issues based on SLAs. Work closely with our research and development teams to determine root cause and possible solutions.

Minimum 3+ years of hands-on experience in cybersecurity operations, endpoint support, or server support environments. Excellent written and verbal communication skills (fluency in English required; Spanish a plus). Proficient in Windows, Mac, and Linux operating systems. Experience with endpoint and server-based security solutions (EDR/XDR platforms highly desired).

Comprehensive, competitive benefits designed to support you and your family. Includes private medical, dental, and vision insurance. Hybrid work model with flexible hours.