What You'll Do
Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate. Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents when necessary. Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing.
What We're Looking For
Fluent English (written and verbal). 1 year of experience in technical support, NOC operations, or a similar role. Basic knowledge of monitoring tools and alerting systems. Coding experience — scripting, debugging, or log analysis. Familiarity with APIs and ability to assist users with integration or connectivity issues.
What We Offer
Competitive Compensation. Remote Work – You can work from everywhere! Home Office Bonus – A one-time allowance to help you create your ideal home office. Work Equipment. Stock Options. Health Plan wherever you are. Flexible Days Off.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
English
Employment Type
Full-time
Work Mode
Remote