Customer Success Manager

Own operational relationships with a portfolio of Brazil-based banking and fintech partners, serving as their key operational contact for escalations and improvement initiatives. Drive partner retention and performance by working with Account Managers to improve success rates and operational scalability. Lead quarterly business reviews with partner stakeholders, presenting operational performance data and leading discussions on priorities.

At least 3–5 years of experience in customer success, account management, or operational roles, ideally supporting partners in payments or fintech. Experience managing B2B operational relationships with external partners or enterprise clients. Strong communicator in both Portuguese and English.

This is a hybrid position located in São Paulo, Brazil, requiring a minimum of 3 days in the office. You must be able to commute to the office or be open to self-relocation. You’re eligible to work in Brazil; visa sponsorship is not available for this role.