Retail Customer Care Associate

Identify and assess clients’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Engage customers through inbound phone calls, chats, and emails, addressing topics such as returns, replacements, and order status.

A minimum of 4 CXC/GCE subjects inclusive of English Language and a numeric subject, or a U.S. high school diploma or GED. Must have flexible availability to work any day and any assigned shift weekly. Experience in customer service is an asset and preferred. Excellent verbal and written communication skills; able to translate customer communication rapidly and effectively.