[Job-31996] Senior Business Analyst, Colombia

Lead requirements gathering and analysis sessions with business partners and customer service stakeholders to define and document case management processes. Design and optimize case management workflows in Microsoft Dynamics 365 Customer Service, including case lifecycle configuration and routing rules. Collaborate with cross-functional teams to ensure Dynamics 365 configurations align with business objectives.

Proven hands-on experience as a Business Analyst in projects involving Microsoft Dynamics 365 Customer Service. Deep understanding of Dynamics 365 Customer Service core components such as Cases, Activities, and SLAs. Experience working with Agile methodologies and strong analytical skills.