What You'll Do
Supervise all Quality Assurance Administrators and Customer Experience Quality Supervisors. Manage performance of direct reports and provide coaching. Review key drivers and metrics that drive account profitability goals. Maintain accurate measurement and reporting of quality metrics.
What We're Looking For
Bachelor’s Degree in Business or related field. 2 years of experience in quality assessment or internal auditing. 1 year of previous Quality experience. BPO experience preferred.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
English
Employment Type
Full-time
Work Mode
On-site