Support Engineer

Manage various severity levels and service requests, ensuring timely deliverables according to SLA. Conduct end-to-end analysis on high-impact incidents and document root causes until resolution. Maintain support documentation and track workaround actions, while identifying urgent issues for escalation.

3+ years of relevant experience in L2 technology support. Strong knowledge in Oracle PL SQL, Microsoft SQL, Unix, and basics of Python and Azure. Bachelor's degree in Computer Science or equivalent is required.

Flexible working environment with volunteer time off and access to LinkedIn Learning. Employee Assistance Program (EAP) is also provided.