Team Lead, Quality Analyst, Product Support Operations

Own UIQ quality scores across all verticals at your site, driving teams to meet and sustain a minimum 90% quality score. Review quality trends for each vertical at your site, identifying patterns and surfacing risks before they become issues. Manage and develop a team of approximately 6 Quality Analysts, setting clear goals and expectations for individual and team performance.

Experience coaching or leading teams, with a demonstrated ability to manage and develop individual performance. Prior experience in a QA or quality assurance capacity within a product support or customer service organization. Strong analytical skills — able to identify trends in quality data and translate them into clear, actionable insights.