Intermediate Support Analyst

Own the end-to-end resolution of production incidents and service requests for live digital applications. Triage and troubleshoot application, data, and integration issues, documenting evidence to support diagnosis. Participate in war rooms for critical incidents, driving resolution and communicating with stakeholders. Analyze incident trends to identify improvements that reduce recurrence and improve reliability.

University degree in computing-related fields or equivalent professional experience. Solid experience in production application support for software products at scale. Knowledge of SQL and relational/non-relational databases, familiarity with mobile app testing, and understanding of cloud computing concepts. Advanced communication skills in English.

Performance-based bonus and attendance bonus. Private pension plan and meal allowance. Health, dental, and life insurance included.