Customer Success Team Lead (SMB) (Hybrid) (Fluent in English)
KnowBe4What You'll Do
Develop and manage high performing Customer Success teams, ensuring they meet onboarding targets and customer objectives. Monitor team performance through statistics and dashboards, implementing corrective action plans as needed. Serve as a trusted advisor to executive level customers, providing insights and recommendations to support their objectives.
What We're Looking For
5+ years of experience in customer success or related field. Proven track record in managing teams and driving performance. Strong communication skills and ability to build relationships with executive level customers.
What We Offer
This position offers a hybrid work arrangement with flexibility in location. Candidates are encouraged to submit their resumes in English.
Additional Information
Experience Level
Lead / Principal
Employment Type
permanent
Work Mode
Hybrid