KnowBe4

Customer Success Team Lead (SMB) (Hybrid) (Fluent in English)

KnowBe4

What You'll Do

Develop and manage high performing Customer Success teams, ensuring they meet onboarding targets and customer objectives. Monitor team performance through statistics and dashboards, implementing corrective action plans as needed. Serve as a trusted advisor to executive level customers, providing insights and recommendations to support their objectives.

What We're Looking For

5+ years of experience in customer success or related field. Proven track record in managing teams and driving performance. Strong communication skills and ability to build relationships with executive level customers.

What We Offer

This position offers a hybrid work arrangement with flexibility in location. Candidates are encouraged to submit their resumes in English.

Additional Information

Experience Level

Lead / Principal

Employment Type

permanent

Work Mode

Hybrid