Core Responsibilities

Resolve technical incidents for SaaS solutions by troubleshooting, collecting logs, and replicating issues. Collaborate with product and development teams to report bugs and share user insights to improve product value.

Requirements

Requires 2+ years of technical experience with mandatory SaaS platform expertise and SQL scripting knowledge. Must have B2 level English proficiency and the ability to work Eastern Standard Time (EST) business hours.

Additional Information

Experience Level

2-5

Job Language

English

Work Mode

Remote