Donor Advocate

Understand donor needs and provide sound solutions based on researched details. Manage difficult conversations and de-escalate situations as needed. Navigate multiple tools while maintaining effective communication with donors. Support a high volume of inbound calls and accurately assess individual customer needs.

A minimum of 4 CXC/GCE subjects including English Language, or a U.S. high school diploma or GED. Must have a valid government issued ID, TRN, and NIS card. Experience in customer service is preferred. Good typing skills with a minimum of 35 wpm and 80% accuracy.

Candidates must be flexible to work any day and any assigned shift weekly, including weekends and public holidays. Must be able to train and/or work onsite.