Grupo QuintoAndar | Supervisor(a) de Operações – Canais Críticos

Lead and develop a team of customer service analysts, conducting regular 1:1s and performance reviews. Monitor operational and quality indicators of customer experience, reporting results and deviations to management. Quickly address issues identified by specialists, directing the team towards resolution. Conduct weekly alignment meetings with the team to discuss results and process updates.

Previous experience in leading customer service or operations teams. Familiarity with critical channels and high-responsibility operations. Strong people management skills, including conducting feedback sessions and performance tracking. Advanced knowledge of operational and quality indicators in customer experience, such as NPS/CSAT and SLA.

Hybrid work model with 1 to 2 days in the office per week, located in Vila Leopoldina. Work hours are Monday to Friday during business hours, with flexibility for additional in-office days as needed.