Retention Lead

Lead, motivate, and train a retention team of 5 junior members, providing close support to develop their negotiation skills. Execute retention strategies by aligning discounts with the new pricing list and using strategic levers to minimize churn. Manage the operational flow of customer cases requesting cancellation, escalated through Salesforce Chatter. Monitor key success metrics based on retained revenue and churn rate.

Minimum of 4 years of experience in sales or retention, with at least 2 years in leadership roles. Advanced negotiation skills to handle difficult conversations effectively. Strong proficiency in CRM platforms, preferably Salesforce, for case management and data analysis. Resilience under pressure and high empathy to connect genuinely with customers.

The company offers a hybrid work model, combining remote work flexibility with in-office collaboration in Mexico City three times a week. Competitive salary and the opportunity to work in a high-impact role within a rapidly growing company.