Technical Support Analyst (Remote - Mexico Only)
VaricentCore Responsibilities
The Technical Support Analyst is responsible for troubleshooting technical incidents and resolving complex queries for SaaS users. They collaborate with product and development teams to report bugs and ensure high customer satisfaction through effective communication.
Requirements
Candidates must have over 2 years of relevant technical experience with mandatory proficiency in SaaS platforms and SQL scripting. A CEFR B2 level of English proficiency or higher is required for effective communication.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote