Analista de Atendimento ao Cliente - Vaga Afirmativa para Pessoas com Deficiência

Ensure customer satisfaction by managing daily communications across support channels (email, chat, phone). Provide accurate and complete solutions for inquiries and requests, utilizing established tools and processes. Build trustful relationships through empathetic, clear, and objective communication, researching customer history and data for optimal resolution.

High school diploma or technical education. Bachelor's degree is a plus. Previous experience in customer service (CX), multichannel operations, and text/chat support. Knowledge of CRM platforms (e.g., Zendesk, Salesforce) and productivity tools (Google Workspace or Office Suite) is preferred. Native Portuguese speaker with intermediate or advanced English is a plus.

We create a work environment for you to thrive in all dimensions of your life through well-thought-out benefits, resources for emotional well-being, and a culture that empowers each person to connect with their role and balance it with their well-being. Flexible work arrangements are available, including hybrid and remote options.