Director, Subject Matter Expert - Chargebacks

Lead client engagements across various industries focusing on chargebacks and payment operations. Develop strategies and programs for large clients using data and technology solutions. Own key relationships with senior client stakeholders and assess client agendas and change readiness. Provide mentorship and coaching to junior consultants while fostering a collaborative team environment.

Undergraduate degree with 15+ years of work experience. 6+ years of experience in a consulting organization and seven or more years of direct industry experience in payments. Strong knowledge of Chargebacks and Payment Operations policies, processes, and technology solutions. Exceptional analytical skills and ability to manage multiple tasks in a fast-paced environment.