What You'll Do
Provide Tier 2/Tier 3 technical support for employees across macOS and Windows environments. Diagnose and resolve complex hardware, operating system, application, network connectivity, authentication, and peripheral issues. Administer and support Jamf for macOS device management and Microsoft Intune for Windows and mobile device management. Use Jira Service Management to manage incidents, service requests, and related IT workflows.
What We're Looking For
7+ years of professional IT experience, with significant experience in desktop support or a similar technical support role. 5+ years of hands-on experience with Jira Service Management, Jamf/Jamf Pro, and Microsoft Intune. Strong understanding of endpoint management, identity and access management concepts, and advanced troubleshooting experience with macOS and Windows.
Additional Information
Experience Level
Senior
Employment Type
permanent
Work Mode
Remote