CX Agent Analyt - Vaga Afirmativa para Pessoas com Deficiência

Ensure customer satisfaction by managing daily communications across support channels (email, chat, phone). Provide accurate and complete solutions for inquiries and requests using established tools and processes. Build trustful relationships through empathetic, clear, and objective communication, researching customer history and data for optimal resolution.

High school diploma or technical education. Bachelor's degree is a plus. Previous knowledge of CRM platforms (e.g., Zendesk, Salesforce) and familiarity with tracking/metrics tools. Excellent written communication skills in Portuguese and intermediate or advanced English is a plus.

We create a work environment for you to thrive in all dimensions of your life through thoughtful benefits, emotional well-being resources, and a culture that empowers each person to connect with their role and balance it with their well-being. Flexible work arrangements are available, including hybrid and remote options.